Saturday, 11 December 2010

H&M Sherling jacket + My experience


Hey dolls,

I have a bit of a rant for you today, sorry!

So I purchased this H&M jacket online around 3 weeks ago, at the time I had no idea the delivery would take that long, I assumed it was coming from somewhere in the UK and so would take the usual around 3-5 days (standard delivery).
However a few days after I ordered the jacket online I thought they were taking a while to text me with a message saying it has been dispatched etc, I went online and logged in, to find the jacket was going to take around another 2 weeks to come! I was in shock! I have never ordered something from a high street online store and waited for 3 weeks!!
So I waited and waited.....and waited, finally I received a text saying it has been dispatched and was going to be delivered soon by a courier.

Yesterday I had to attend Uni and so I was out of the flat in the morning and missed the delivery man (grr) which is obviously my own fault! So I had to wait till today as they supposedly don't return on the same day for you when you phone to arrange another time.

This morning there was a knock at my door from a young looking fellow who gave me a odd stare as I signed for the package, anywho I done a cartwheel of happiness on my way back to bedroom and went to open the package.

When I opened the package there was a strong smell of cigarette smoke which seemed to have been trapped inside the package which I found really odd and not very nice =/

HOWEVER

The jacket is lovely! Long waiting time aside its very comfortable and very warm! I could easily only wear one layer under it (with underwear also of course...lol)

So basically I am APPALLED with the delivery system H&M seem to have in the UK and I will NEVER EVER be purchasing anything online from them again!
I think its absolutely ridiculous that such a popular and huge UK high street chain takes 3 weeks to deliver you something as simple as one little jacket!

My bf suggested that they are new with delivering from their online store so maybe thats why but i think thats no excuse!

So sorry about my moaning but I wanted to make you all aware how long it might take!

Thanks for reading all the way through and for putting up with my rant! haha

Gorgeous jacket.......Rubbish delivery!

Whats your experience with H&M delivery?

Samantha xoxo


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50 comments:

Beauty and the blog said...

My stuff took a week to come -_- when you order if you look to the left of the page it tells you if the item is available now or later.

And a heads up, taking things back is even worse. If you order without paying and you take an item back to store, they will still give u a gift card to the value of the item. Most people would think they have just been given free money. No No lol you will still owe h &m, they just make it confusing by refunding you before you have even sent the item back.

Sorry for the rant lol love the jacket, I just picked up one from primark lol, I wont even get started on them.....x

GoldenGlow said...

Oh god, I hate H&M Online and I too have vowed never to buy anything from there again. I ordered a set of underwear and a top a while back, waited ages for it to be delivered and when it turned up the bag was ripped and the underwear I'd ordered was missing. I rang up and explained the situation on several occassions and was just given numerous excuses, had to re-order my items and it took over a month to get refunded for my original items that never turned up.

Fail.

xx

Sarah said...

NICE coat !!!!!!

I've never order online with H&M... I don't think I'll try...

Sweet said...

Aw no.. H&M have been the best online retailer I have ever ordered from.. The customer service has been next to none too. Sam, when you ordered, it would have said that the jacket isnt available until a specific date. They usually tell you what date they will be getting the item at the warehouse. [Usually says when you put item in your basket] That's why yours took that long, as it was out of stock.. It didnt take 3 weeks to reach you or anything. Just letting you know so you dont feel ripped off or upset about it! HOWEVER, the smoke thing is a bit weird. Just ring them, they have great customer service advisors.. x :)

Sweet said...
This comment has been removed by the author.
Sweet said...

Also, strange that they didnt deliver again on the same day.. That is obv Hermes [ the couriers fault]. Yesterday I missed their delivery and the courier said he'd be down in 15 mins, and he turned up with my delivery just as he'd said..Oh, and when I returned my items once, they also got a courier to come and collect it, [free returns too!]. I also got my postage refunded,and to top it off, I was also a day or two late after the return date!

illustriousloves said...

Maybe it got delayed due to the snow as some stores have been having problems transporting??

xx

Esmilein said...

I have the same jacket. I love it.

LG
http://lavitanonetuttaroseefiori.blogspot.com/

Chloe Mia said...

The jacket does look lovely though :)

Melody N. said...

H&M doesnt deliver to my country :(
however, the jacket is gorgeous :D

EllysMakeupbag said...

i adore that jacket, i couldnt find it at my local H&M because it was sold out :(

Amy Antoinette said...

3 weeks, try 3 months which is the amount of time I had to wait! I'm actually just drafting up a blog post dedicated to H&M's appalling online service, absolutely disgusting!

BeautyAmbition.net said...

I want that jacket!

Celestial BeautyFly said...

Lovely jacket. Sorry you had such a hard time.

Kaushal - BeautyFulfilled said...

I ordered a dress from there & it took the piss in delivering!!

It took about FOUR WEEKS - RIDIC right? And the worse part was that I didn't even like it in the end so had to send it back!! A complete and utter waste of my time, and money! I've never ordered anything since & don't think I will until they sort their rubbish delivery out!!

Kaushal xx

BabyEpiphany said...
This comment has been removed by the author.
BabyEpiphany said...

H&m is quite bad, I ordered stuff from them and it took just under two weeks, even though it stated 3-5 days in my email!
What is even worse is they gave me the wrong size!
Never using their online shop again!!

FizzyPOP said...

i always did feel ordering from h&m online was sketchy thanks for the heads up!

Frannielizabeth.blogspot.com said...

Mine took a week to come, if they are charging you for delivary it should take 3-5 working days MAX if it's gonna be longer they should give you delivary for free because with all the time you waited you could of just gone to the shop lol.
Glad you got your jacket in the end! :) x

Misha said...

The jacekt looks really good on. Like the combo with the stripes.Could slap myself for not buying it xD

You're lucky you ''only'' had to wait 3 weeks, I had to wait 2 months for my wedges to arrive. Annoying as hell but worth the wait. H&M is really not worth ordering from if you can get your hands on the items in the shops.

ThisFashionIsMine said...

I have just placed an order at H&M online, its funny that your blogging about this cos I agree their system is appalling.
I have ordered 4 items, one of which will not arrive for another 2 weeks and the rest should arrive next week. I hate having split deliveries, if the item is not in stock it should not appear on the website.
Also they only accept certain cards so I couldn't pay online and will have to pay once my items arrive which is so annoying.
I'm just hoping my order arrives on time and not smelling like cigarette smoke! :0
x

BespokeRose said...

Don't worry, you should moan! It helps to know about stores and their services.

http://bespokerose.blogspot.com/

Milly said...

shocking service, but the jacket is lush and you look gorgeous in it :) xx

emily_a said...

H&M deliver service sucks and guess that is not only in the UK, I live in Germany and also bought things from the store online and took them also 3 weeks to deliver so they just suck... btw your Jacket is pretty look good on you<3

kirstyb said...

yea my delivery took forever i think ill just go to a shop next time x

Mstuff said...

I was actually thinking of getting this jacket but there is no in my local HM and i checked on the website and there is also no :( i absolutely loove it, and it looks so warm and comfortable. ii hope i will find it!
btw i looove you blog, your youtube and your style! keep it up!! <3

EnfantTerrible said...

Hei Sammi, love your blog and videos also. And that's a really nice jacket you ordered, it fits you well :) much love xoxo

flyingccarpet said...

Yeah, i heard that all the deliveries got held back because of the snow...
BUT anyway! lovely jacket!

Caz said...

H&M delivery is so slow! I've ordered twice - the first time it took about a week and the second time it was a bit faster. It's really expensive though and isn't worth it! You can get things delivered faster from ASOS and it's free!
I did a post about what I thought here: http://thisiscaz.blogspot.com/2010/10/h-online.html
xx

Natalie said...

I live in Norway, and here it took about a week. I personally don't think that one week is too bad. But 3 weeks is just stupid :P

Pixie said...

never ordered online from H&M, luckily there's two store locations here (yay Vancouver BC)

about the Urban Outfitters leopard print cross t-shirt, it comes as a one size fits all here and it's quite huge, how did you get yours to fit so perfectly? altered? shrink in washer/dryer?

yhaverdil said...

Wow beautiful jacket!
Here in Holland it's also a disaster with the H&M Delivery service.. My friend once waited for 2 MONTHS!! That's crazy! I'll never place an order there.. :P

Amy Fashion Blog said...

Cute Jacket. Sorry it took so long to get it.

http://amyfashionblog52.blogspot.com/

Vikki-GabrielleWorld said...

wow I will be avoiding ordering online at H&M! which is crap as we don't have one in my town!

lovely jacket though, I just got a similar one i am going to blog about soon

Vikki-Gabrielle World Blogspot

Emma said...

Unbelievable, When I ordered from h&m it took 2 and a half weeks and it smelt like smoke too!Never ordering from them again..

http://fashionandthebeast.blogspot.com/
if anybody wants to check out this blog, my friend would really appreciate it :P x

Vanessa said...

sometimes it takes 3 days and sometimes 3 weeks.
But I think it's a good alternativ because I can't get everything in the little store where I live :/

Anoush-K said...

I Have the same vest and I like it !

Michelle Xo said...

Ahh 3 weeks is nothing. Even ordering from the US to here in Canada can take over a month just to clear customs! Only way around it is to pay an arm and a leg for express shipping.

Carmen To said...

Love the jacket! great choice but it does sucks that it takes 3 weeks to arrive :(
there's no online H&M here in US so I have no clue how the delivery here is =/

love,carmen

yeastlessfactuality7 said...

oh, I'm so sorry, that sounds horrible! althoguh H&M is, after all, a Swedish clothing company and we've had the H&M online shop over here for a looooong time and the delivery has always been great! I think your bf is right tho, it might be because of the fact that the online shop is new in the UK, cuz it works amazingly good here in Sweden :)) take care lovely! xxx

Kheira said...

Perfect jacket; i love it ! :)
xx

DinDin said...

I Know! I ordered a t-shirt from H&M about 3 weeks ago two and it didn't come until Monday! I too will NEVER buy anything online from them again.

HitomiNeko said...

O I have not have experience with ordering H&M online but it is a little ridiculous that it took so long! well ~~ at least u like the jacket ! ^_^


@ Read the story here. Please Help, Thank you.

@ xoxo HitomiNeko xoxo

charlottecampbell3105 said...

I've got the same jacket and I love it! I ordered mine online and it took about a week to come which was all right. But 3 weeks! That's just ridiculous! :S Maybe your's took ages to come because of the snow??? xx

JustJuJu said...

That really sucks that it took so long for your coat to come. I love shopping online but i HATE waiting. One week is too long for me so with 3 i would have lost my mind lol. But i wanted to know can you put the link to the online store. i never knew they showed clothes on their site. it always never shows clothes for me here in NY.

Hershley's Sweet Kiss said...

THAT is crazy! but the jacket looks amazin

**OnYxStA** said...

OMG! My friend went through the same thing!! that totally sucks!! they need to fix up their service asap

http://say-bleurgh.blogspot.com

Maria said...

Aww it sucks to hear that it took so long....

I've ordered from them a bunch of times and it's usually here within 3-5 days... But then again I live in Denmark and we've had the online shopping for a long time... :-)

But just like the others I have to say that the jacket is really cute and suits you :-D

Maria

http://alittlebitofeverything25.blogspot.com

Linda O said...

i ordered some stuff during christmas time and it never got delivered !!!!i then received a letter from H&M saying that my order had been cancelled..now, isn't that random?

keep smiling xx
www.imandyouarefashion.blogspot.com

Symm said...

I also like these ones as it shows us what it really looks like and helps us to look out for it when we want to get it

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